FAQ

1. Where’s my order?

Once your order ships (typically within 1-3 business days), we’ll send you an email with a tracking code. Click the link in the email to track your package every step of the way.

2. When will my order arrive?

Order typically arrive within 4-8 business days after processing, depending on the destination.

For more details, visit our Shipping Policy.

3. How long does it take to get a refund?

Refunds are processed within 7 business days after we receive and inspect your return. Funds will be credited back to your original payment method. Have questions? Email us at support@harrisonpax.com

4. How do I make a return?

Returning an item is simple:

  1. Email us at support@harrisonpax.com within 30 days of delivery, including your order number and reason for return.

  2. Follow the return instructions provided by our team.

For more details, see our Refund Policy.

5. What’s your return policy?

Returns are accepted within 30 days of delivery. Items must:

  • Be unused

  • Be in their original packaging

  • Be in the same condition as when received

Return shipping costs are covered by the customer unless the item is defective or incorrect. For more details, see our Refund Policy.

6. How do I find my size?

Every product page includes a size guide with detailed measurements and tips to help you find the perfect fit.

7. Can I change or cancel my order?

We accept cancellations within 2 hours of placing the order. After this period, your order will begin processing, and cancellations may not be possible.

Need help? Email us at support@harrisonpax.com , and we’ll do our best to assist.

8. I entered the wrong shipping address. What should I do?

Email us at support@harrisonpax.com as soon as possible. If your order has already shipped, we’ll guide you on the next steps.

9. I didn’t receive an order confirmation. What should I do?

Order confirmations are sent immediately after purchase. If you don’t see it, check your spam or junk folder. Still missing? Email us at support@harrisonpax.com , and we’ll resend it right away.

10. What if my order arrives damaged?

If your item arrives damaged, email us at support@harrisonpax.com with photos and your order number. We’ll resolve the issue quickly and ensure you’re satisfied.

11. How can I contact you?

We’re here to help! Email us anytime at support@harrisonpax.com

We’ll aim to respond within 24 hours.

12. What payment methods do you accept?

We accept the following payment methods for your convenience:

  • PayPal

  • Mastercard

  • Visa

  • American Express

  • Maestro

  • Apple Pay

  • Shop Pay

HarrisonPax.com
Harrison Pax LLC
30 N Gould St Ste R
Sheridan, WY 82801 USA
support@harrisonpax.com
Contact Form
Phone: +13074008889
Company number: 2025-001587585
Customer service: Monday to Friday between 9:00 am to 5:00 pm.